Responsible Gaming at
jiliapps

At jiliapps, responsible gaming is not an afterthought — it is a foundational principle that shapes how we build, operate, and improve our platform for players across Bangladesh. We understand that the thrill of cricket betting, live casino games, slots, and virtual sports can, for a small number of players, develop into patterns that become difficult to manage. That is why we invest heavily in protective tools, player education, and support channels that put control firmly in the hands of each individual player.

Our responsible gaming framework covers six core pillars: age verification, deposit controls, session time management, self-exclusion, problem gambling identification, and access to independent support resources. Each pillar is described in detail in the sections below. We encourage every jiliapps player — whether you are a casual weekend bettor following BPL cricket or a regular slots player — to familiarise yourself with these tools and to use them proactively.

We also recognise that responsible gaming is not solely an individual responsibility. jiliapps takes its duty of care seriously. Our support team is trained to identify early warning signs of problem gambling behaviour and to respond with empathy, appropriate resources, and — where necessary — protective account interventions. We operate a zero-tolerance policy towards gambling by minors and take immediate action on any reports of underage account access.

Gambling should always be treated as entertainment, with a budget you are fully comfortable losing. If at any point your gambling stops feeling fun, jiliapps urges you to use the tools on this page to take a break, set a limit, or seek support. You are never alone — our 24/7 English-language support team is available around the clock, Bangladesh Standard Time (UTC+6), to help you.

Age verification is a mandatory step in the jiliapps account registration and KYC (Know Your Customer) process. Every player is required to submit a valid government-issued identity document — such as a Bangladesh National Identity Card (NID), passport, or driving licence — to confirm that they are 18 years of age or older before they can deposit funds or place bets on the platform.

We verify ages at the point of registration and again when a withdrawal is requested for the first time. If there is any reason to doubt the age of an account holder at any stage, jiliapps reserves the right to suspend the account and request re-verification before any further activity is permitted.

If you are a parent or guardian and are concerned that a child in your care may have accessed jiliapps or any other gambling platform, we strongly recommend taking the following steps:

• Install parental control software on shared devices to block access to gambling websites.
• Keep personal financial information (bKash PIN, Nagad PIN, bank passwords) private and secure.
• Talk openly with young people about the risks of gambling and why age restrictions exist.
• Contact jiliapps support immediately if you believe a minor has opened an account — we will investigate and close it without delay.

jiliapps cooperates fully with any investigation into underage gambling and will not hesitate to pass information to relevant authorities where required to protect minors from harm.

Self-exclusion is one of the most powerful responsible gaming tools available on jiliapps. It allows you to voluntarily block your own access to the platform for a defined period — or permanently — giving you a firm, enforced break from gambling without relying solely on willpower.

To activate self-exclusion, contact the jiliapps support team via live chat and state clearly that you wish to self-exclude and for how long. Your request will be processed within 24 hours of confirmation. During any active self-exclusion period, jiliapps will not send you any promotional emails, bonus notifications, or marketing materials. Any balance in your account at the time of exclusion will be available for withdrawal in accordance with our standard withdrawal process.

jiliapps offers a suite of financial controls that allow you to set firm boundaries on how much money you deposit into your account. These limits are designed to help you stay within a budget you are comfortable with and to prevent impulsive over-spending during extended gaming sessions.

Deposit limits can be set on the following timeframes:

• Daily deposit limit: Set a maximum ৳ BDT amount that can be deposited into your jiliapps account in any single 24-hour period.
• Weekly deposit limit: Set a maximum ৳ BDT amount across any rolling 7-day window.
• Monthly deposit limit: Set a maximum ৳ BDT amount across any rolling 30-day calendar period.

Deposit limits take effect immediately when set. If you wish to increase a deposit limit, a mandatory 7-day cooling-off period applies before the increase comes into force — this cooling-off period is a deliberate safeguard against impulsive decisions made during a losing streak. Reductions to your deposit limit take effect immediately, with no waiting period.

You may also set a loss limit — a cap on how much you can lose within a given period — and a wagering limit that restricts the total stake value of bets placed within a defined timeframe. All financial controls can be configured by contacting the jiliapps support team via live chat. Our support agents are trained to assist you with setting up these controls sensitively and without judgement.

Time management is a critical component of healthy gambling behaviour. jiliapps provides several tools to help you monitor and control how much time you spend on the platform each day and across each session.

• Session reminders: Set an alert that notifies you after you have been playing continuously for a defined period — for example, 30 minutes, 1 hour, or 2 hours. The reminder appears on screen and prompts you to take a break or review your session activity.
• Daily time limits: Set a hard cap on the total number of minutes or hours you can spend on jiliapps in any 24-hour period. Once the limit is reached, you will be logged out automatically and cannot log back in until the following day.
• Reality check messages: Enable periodic on-screen notifications during your session that display how long you have been playing and your net win/loss position since your last login. These reality checks are designed to keep your awareness grounded in the actual facts of your session.
• Short time-out (cooling-off period): Take an immediate break of 24 hours, 48 hours, or 72 hours. During this period your account is temporarily locked and you cannot deposit or bet. Unlike self-exclusion, a short time-out expires automatically and your account reopens without requiring you to contact support.

Automatic session timeouts are also built into the jiliapps platform as a security and wellbeing measure. If your account detects prolonged inactivity within a session, you will be automatically logged out. This prevents unintended charges on shared devices and helps ensure that you are always making conscious, active decisions when placing bets.

We strongly recommend that all players — especially those who enjoy live cricket betting during long BPL or T20 World Cup match sessions — take regular screen breaks, stay hydrated, and avoid gambling when tired, stressed, or under the influence of alcohol.

Problem gambling can affect anyone, regardless of income level, education, or experience. It often develops gradually and may not be immediately obvious — even to the person experiencing it. Recognising the warning signs early is the first step towards regaining control.

The following behaviours are commonly associated with problem gambling. If you recognise several of these patterns in your own behaviour, we encourage you to reach out to jiliapps support or an independent support organisation immediately.

The following self-assessment questions are adapted from widely used responsible gaming screening tools. Answer each question honestly — this checklist is for your personal use only and your answers are not recorded by jiliapps.

If you answer "Yes" to three or more of the questions below, we strongly recommend that you activate a self-exclusion, set deposit limits, or contact our support team for guidance.

If you answered yes to three or more questions, please use the tools described on this page and consider reaching out to a support resource. A single "Yes" answer is already worth noting — early intervention is far more effective than waiting until a problem becomes severe.

If you feel that gambling is negatively affecting your life, your finances, or your relationships, help is available. jiliapps encourages all players experiencing difficulty to reach out — either to our own support team or to one of the independent organisations listed below that specialise in gambling harm support and mental health counselling.