Privacy Policy — jiliapps

jiliapps is committed to protecting the privacy and personal data of every player who engages with our online casino and sports betting platform. This Privacy Policy sets out the basis on which we collect, process, store, share, and protect personal information in connection with the services we provide to players in Bangladesh and other markets we serve.

We operate this platform with a strong emphasis on transparency. We believe you have the right to understand exactly what data we hold about you, why we hold it, how long we keep it, and who else may have access to it. This document is written in plain English to ensure that every player — regardless of technical background — can understand our data practices.

This Privacy Policy should be read alongside the jiliapps Terms & Conditions, which govern your use of the platform as a whole. Where this Privacy Policy refers to "we", "us", or "our", it refers to jiliapps and its operating entity. Where it refers to "you" or "your", it refers to the individual player, visitor, or account holder.

jiliapps processes personal data in accordance with internationally recognised data protection principles, including purpose limitation, data minimisation, storage limitation, integrity, and confidentiality. We do not collect data beyond what is strictly necessary to deliver a safe, fair, and enjoyable betting experience for our players in Bangladesh.

jiliapps collects personal data through several channels: directly from you when you register an account or interact with our services, automatically through your use of the platform, and in some cases from third-party verification and payment service providers. The categories of data we collect are described in the table below.

jiliapps does not knowingly collect data from individuals under 18 years of age. If we become aware that data has been submitted by an underage individual, that data will be deleted immediately and any associated account will be closed. We rely on the accuracy of the information you provide during registration; it is your responsibility to ensure all data submitted is truthful and up to date.

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, health information, or biometric data, except where the submission of an identity document (NID, passport) during KYC incidentally includes a photograph. Such photographs are used solely for identity verification purposes and are not processed for any other use.

jiliapps processes your personal data only for specific, legitimate purposes. We do not use your data in ways that are incompatible with the original purpose for which it was collected. Below is a detailed breakdown of the purposes for which we use each category of personal data.

• Account registration and management: We use your identity and contact data to create and maintain your jiliapps account, verify your eligibility to play (including age verification), and manage your account settings and preferences.
• Payment processing: Financial data is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and Bangladeshi bank transfers. All transaction amounts are recorded in ৳ BDT and linked to your account for auditing purposes.
• KYC and AML compliance: Identity and financial data is processed to fulfil Know Your Customer (KYC) obligations and to detect, prevent, and report money laundering, fraud, and other financial crimes in accordance with applicable regulations.
• Responsible gaming monitoring: Usage data is analysed to identify patterns that may indicate problem gambling behaviour. Where such patterns are detected, jiliapps may proactively contact you with responsible gaming resources or apply account safeguards.
• Customer support: Communication data is used to respond to your enquiries, resolve disputes, and improve the quality of our support services.
• Promotional communications: Where you have opted in, contact data and marketing preferences are used to send you information about bonuses, promotions, and offers including BPL season promotions, Eid bonuses, and Pohela Boishakh specials. You may withdraw your consent at any time via your account settings.
• Platform security: Technical data is used to detect and prevent unauthorised access, account takeover, bot activity, and other security threats to the jiliapps platform.
• Analytics and improvement: Aggregated and anonymised usage data is used to understand how players interact with the platform, improve game offerings, and optimise the user experience across all devices.
• Legal compliance: We may process any category of your data where required to comply with a legal obligation, respond to a lawful request from a competent authority, or establish, exercise, or defend legal claims.

jiliapps does not sell, rent, or trade your personal data to third parties for their own commercial marketing purposes. However, in order to operate the platform and deliver the services you rely on, we share specific categories of data with trusted third-party service providers and, where legally required, with competent authorities.

The categories of third parties with whom jiliapps shares personal data are as follows:

• Payment processors: Your financial data (mobile wallet number or bank account details) is shared with bKash, Nagad, Rocket, Upay, and our banking partners (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank) solely to process deposit and withdrawal transactions. These providers operate under their own privacy policies and are contractually required to handle your data securely.
• Identity verification providers: During KYC verification, your identity data (name, date of birth, NID/passport details, and document images) may be shared with regulated third-party identity verification services to confirm your eligibility to hold a jiliapps account.
• Game providers: Your account identifier and gameplay data may be shared with game studio providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, Spribe, and others) to facilitate game delivery, resolve game disputes, and ensure fair play. These providers do not receive your financial data or contact details.
• Analytics and technology providers: Aggregated and pseudonymised technical and usage data may be shared with analytics platforms used to monitor platform performance, detect security incidents, and improve the player experience. No directly identifying information is shared with analytics providers.
• Competent authorities: jiliapps will disclose personal data to law enforcement, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or where we are legally obliged to report suspicious financial activity under AML obligations.
• Business transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of the jiliapps business, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and any change to this Privacy Policy that may result.

All third-party service providers engaged by jiliapps are subject to contractual data protection obligations that require them to process your data securely, only for the stated purpose, and in accordance with applicable data protection standards. jiliapps remains responsible for how your data is processed even where it is shared with third parties.

jiliapps uses cookies and similar tracking technologies to operate the platform, maintain your session, remember your preferences, and analyse platform usage. A cookie is a small text file stored on your device by your web browser when you visit a website. Cookies do not contain executable code and cannot access other data stored on your device.

The cookies used on jiliapps fall into the following categories:

You may manage or delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent you from logging in to your jiliapps account and will impair core platform functionality. Disabling functional or analytics cookies will not affect your ability to place bets or access games, but may result in a less personalised experience.

jiliapps does not use third-party advertising cookies or cross-site tracking cookies that follow you across other websites. Our cookie usage is limited to what is necessary for platform operation, security, and internal analytics.

jiliapps implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data in transit between your browser and our servers.
• Encryption of sensitive data at rest, including financial records and identity documents stored on our servers.
• Strict access controls ensuring that only authorised jiliapps personnel with a legitimate operational need can access player personal data.
• Regular security audits and penetration testing of the platform infrastructure.
• Two-factor authentication (2FA) options for player accounts to reduce the risk of unauthorised login.
• Automatic session timeouts to protect accounts accessed from shared devices.
• Monitoring systems that detect and alert on anomalous access patterns or potential data breaches in real time.

Despite these measures, no digital platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a risk to your rights and freedoms, jiliapps will notify affected players promptly and take all reasonable steps to contain and remediate the breach.

Data Retention: jiliapps retains your personal data for as long as your account remains active and for a period thereafter as required by applicable legal and regulatory obligations. Specifically:

• Account and identity data: retained for a minimum of 5 years following account closure to satisfy AML record-keeping obligations.
• Financial transaction records: retained for a minimum of 5 years in accordance with financial record-keeping requirements.
• Customer support communications: retained for 2 years following resolution of the relevant support interaction.
• Analytics data: retained in anonymised, aggregated form indefinitely for platform improvement purposes; individually linked usage data is deleted or anonymised within 12 months of collection.
• Marketing preference data: retained until you withdraw your consent or close your account, whichever is earlier.

After the applicable retention period has elapsed, personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual. Where anonymisation is not feasible for certain data types, secure deletion protocols (overwrite and purge) are applied.

As a player on jiliapps, you hold a number of rights in relation to the personal data we process about you. jiliapps is committed to honouring these rights and will respond to any valid request within a reasonable timeframe (typically within 30 days of receipt). The rights available to you are summarised below.

Please note that some rights are not absolute and may be subject to limitations where jiliapps has a legitimate overriding interest, a legal obligation to retain the data, or where the exercise of the right would adversely affect the rights of others. For example, the right to erasure does not override our obligation to retain financial transaction records for AML compliance purposes.

To exercise any of the rights listed above, please contact our support team via live chat. We may need to verify your identity before processing your request to ensure that personal data is not disclosed to or modified by unauthorised parties.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jiliapps handles your personal data, you are encouraged to contact our support team in the first instance. Our team is available 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6) and can assist with most data-related queries promptly via live chat.

For formal data subject access requests, deletion requests, or complaints that cannot be resolved through live chat support, you may submit your request in writing by email. All written privacy requests should be sent to:

Email: support@jiliapps
Subject line: Privacy Request — [Your Account Username]

Please include the following information in your written request to enable us to locate your account and respond efficiently:

• Your full registered name on the jiliapps account.
• Your registered email address and mobile number.
• A clear description of the data subject right you wish to exercise or the specific privacy concern you wish to raise.
• Any relevant dates or transaction references if your request relates to specific financial records.

jiliapps will acknowledge receipt of your written request within 3 business days and aims to provide a full response within 30 calendar days. For complex or high-volume requests, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reasons for it before the initial 30-day period expires.

jiliapps reserves the right to amend this Privacy Policy at any time. Material changes — such as changes to the categories of data collected, new data sharing arrangements, or changes to your rights — will be communicated to registered players via email or an on-platform notification at least 7 days before the change takes effect. The effective date at the top of this page will be updated accordingly. Continued use of jiliapps following the effective date of any amendment constitutes acceptance of the revised Privacy Policy.